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GROUND SHIPPING

Shop with ease at Tots to Teens, where we ship small items via UPS or FedEx for your convenience. You'll receive a purchase confirmation email immediately after placing your order. Once your item is shipped, we'll send you a follow-up email with the tracking number. If there is a delay, we will notify you by mail or email.

Stay informed every step of the way with Tots to Teens.

LTL & FREIGHT SHIPPING

Get big items delivered straight to your curbside with our nationwide LTL & Freight Shipping option! While we can't ship hefty purchases with our regular ground shipping, we'll make sure they're dropped off right outside your home. Please note that it's up to you to lift and bring the item inside, so plan accordingly as it might take more than one person to handle a heavy load off the truck.

Before the delivery date, the shipping company will call you to schedule a time. Typically, this will be on weekdays during normal office hours and will fall within a 2-to-4-hour period. However, please make yourself available for the entire day (8am to 5pm) to ensure a smooth delivery process. Ensure you're ready at the scheduled time and have enough manpower for the job. If you need assistance or must change the scheduled time, the shipping company may charge you for their extra services. Don’t miss out on your amazing purchase—prepare well and make sure you've got everything you need!

SHIPPING TIME FRAMES

Attention Tots to Teens customers! Please note that shipping times can vary depending on your location. Typical shipping time frames are:

• LTL & Freight Shipping: 2-3 weeks from the shipped date for in-stock items.
• Ground Shipping: 5-10 business days for in-stock items.

If a product is on backorder due to high demand, we'll notify you of its expected ship date via email. You can also check your order status anytime by contacting us. If an item is backordered, we'll notify you of the change and ship it immediately once it's available (unless you cancel).

To cancel an order, please refer to our Returns & Refunds Policy for specific instructions. By proceeding with a return or refund request, you agree to comply with the terms and conditions outlined in this policy, ensuring a fair and consistent approach for all parties involved and protecting the retailer's rights.

Thanks for shopping with Tots to Teens!

Damaged Merchandise:

• If you receive damaged merchandise, please visit our Damaged Merchandise Policy for specific procedures and requirements.

PRODUCT LEAD TIMES

Lead times will be located on the product's page and are provided as an estimated time only. The above is based on our current expected lead time but due to circumstances beyond our control, including restrictions or shortages that may arise as a result of current global situations, we cannot guarantee this time frame. We will do our best to keep you informed if these issues occur but cannot offer compensation in the event of delays.

Thank you for choosing Tots to Teens for your shopping needs. We strive to provide excellent service and appreciate your understanding regarding these policies.

WHITE GLOVE DELIVERY & INSTALLATION

Experience ultimate customer satisfaction with our White Glove Delivery & Installation (WGD&I) service. We go above and beyond to ensure your purchases arrive on time and in pristine condition. Our professional installers will deliver your items to the room of your choice, unbox them, and set them up with great care.

But our service doesn't just end there. We also guarantee the removal of all packaging and debris from your furniture, leaving your home clean and clutter-free. Please note that you must be present to receive your delivery. Additionally, we do not offer returns or refunds following WGD&I.

Scheduling your WGD&I is easy and convenient. A Tots to Teens associate will work with you to find a suitable time that meets your schedule and ours. Our standard rate locally covers a 25-mile radius from our store location. For distances beyond 25 miles, there is an additional charge of $3.50 per each additional mile.

We offer White Glove Delivery & Installation in North Carolina only. For WGD&I outside of NC, please contact the store before making your purchase.

Choose our WGD&I for a hassle-free and stress-free delivery and installation experience.

IN-STORE PICKUP

Skip the extra fees by using our in-store pickup option. Conveniently located near HWY 540 and Brier Creek in Raleigh, NC, simply wait for notification from a Tots to Teens associate that your items are available. From there, schedule a pickup time with a team member or give us an hour's notice if you can't schedule immediately. This guarantees a smooth and timely experience. When you arrive, you'll be asked to sign off on your items, ensuring you receive them in good condition.